Term of Sales
We’ve gathered the most common questions about our sales process, so you don’t have to ask.
What types of construction materials/products do you supply?
We supply a wide range of construction materials and products, including sealants such as silicone, MS polymer, and specialty options; surface treatment chemicals; accessories like temporary protection materials, control joints, rubber extrusions, setting blocks, and spacer/filler foam gaskets; insulation and waterproofing solutions, including thermal and acoustic insulation and water-stop systems; high-performance coatings for silicone protection, thermal insulation, fire protection, corrosion control, and environmental safeguarding; firestop solutions for penetrations, curtain walls, construction joints, and fire-protective applications; and expansion joint systems, including joint covers, compression profiles, facade and ceiling expansion joints, flexible and all-metal floor expansion joints, and roof expansion joints. Let me know if you need more details on any specific product!
Do you offer bulk discounts or wholesale pricing?
We do not offer bulk discounts or wholesale pricing at this time.
What is your minimum order quantity (MOQ)?
The minimum order quantity is based on standard packaging or individual product requirements.
How can I request a quote?
You can request a quote by sending an email or submitting an inquiry.
Do you provide product samples before bulk orders?
Yes, product samples are available. However, delivery costs must be covered by the requester.
Are your materials certified and compliant with industry standards?
Yes, all our materials are certified and comply with industry standards. Specific certifications are available upon request.
Do you offer custom-made products or specialized solutions?
Customization depends on the specific product. Please send us an email inquiry for more details.
Can you provide technical specifications and test reports for your products?
Yes, technical specifications and test reports are available upon request.
How do you ensure product quality and durability?
We provide a certification of analysis or conformance to ensure quality and durability.
Do you offer warranties or guarantees on your products?
Yes, warranties are available for our products.
What are your delivery times and shipping options?
Delivery times and shipping options vary based on location, order quantity, and product type.
Do you offer international shipping or regional supply?
Yes, we provide both international shipping and regional supply.
Can we arrange site delivery, and what are the costs?
Yes, site delivery is available. Costs will depend on the location.
What happens if my order arrives damaged or incomplete?
Orders are covered by shipping insurance in case of damage or missing items.
Who should I contact for urgent orders or special requests?
For urgent orders or special requests, please contact our office at 6267 1300 or email contact@t2960.com.sg.
Do you provide technical support or consultation for product selection?
Yes, we offer technical support and consultation to assist with product selection.
Can you assist with on-site inspections or installation guidance?
Yes, on-site inspections and installation guidance are available, subject to additional costs
