| Last Updated: 2025/01/01 | Effective Date: 2025/01/01 | Jurisdiction: Singapore (PDPA) |
Table of Contents
Your Privacy is Important to Us
In this policy, “we”, “us”, “our” or “T2960” means T2960 and its related entities, “you”, “your” or “yours” means the persons to whom this policy applies.
The security of your personal data is important to us. We have in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This policy applies to any individual’s personal data which is in our possession or under our control through our website and related services.
What Personal Data We Collect
We define “Personal Data” as data that can be used to uniquely identify a natural person. Personal data can be collected from various sources and processed by us. Some examples of data which, on its own or jointly, can be used to identify a natural person include:
Information You Provide Directly:
- Personal particulars (name, email address, contact details, residential address)
- Account registration information (username, password, profile information)
- Communication data (contact form submissions, comments, feedback, survey responses)
- Subscription preferences and newsletter sign-ups
- Payment information (where applicable)
Information Collected Automatically:
- Technical data (IP addresses, browser type, device information, operating system)
- Usage data (pages visited, time spent on site, referral sources, clickstream data)
- Location data (general geographic location based on IP address)
- Cookies and tracking technologies data (as detailed in the Cookies section)
Media and Content:
- Images and files uploaded to our website
- User-generated content and comments
- Profile pictures (through services like Gravatar)
How We Use Your Personal Data
We may use your personal data for our business purposes as set out below:
Primary Business Purposes:
- Website Operation: Providing and maintaining our website and services
- Account Management: Creating and managing user accounts, processing registrations
- Communication: Responding to inquiries, providing customer support, sending service-related notifications
- Content Management: Displaying user comments, managing user-generated content
- Service Improvement: Conducting analytics to improve our website functionality and user experience
Administrative Purposes:
- Security: Protecting our website and users from fraud, spam, and security threats
- Legal Compliance: Complying with applicable laws, regulations, and legal obligations
- Record Keeping: Maintaining records for business and legal purposes
- Quality Assurance: Monitoring and improving service quality
Marketing and Promotional Activities (with consent):
- Sending newsletters and promotional materials
- Providing information about new services and features
- Conducting surveys and market research
- Personalizing content and advertisements
Use of Personal Data for Marketing Purposes
We may use your personal data to recommend you products or services, including special offers, promotions, contests or entitlements that may be of interest to you or for which you may be eligible.
Marketing messages may be sent to you through various channels including email, SMS, phone calls, and other communication methods. In doing so, we will comply with the Personal Data Protection Act of Singapore (PDPA).
For Singapore Telephone Numbers: We shall only send marketing messages to your Singapore telephone number if:
- You have provided clear and unambiguous consent in writing or other recorded form
- You have not indicated you do not wish to receive such messages
- Your number is not registered with the National Do Not Call Registry
You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.
International Data Transfers
We may transfer, store, process and/or deal with your personal data outside Singapore. In doing so, we will comply with the PDPA and ensure appropriate safeguards are in place, including:
- Using service providers in countries with adequate data protection laws
- Implementing standard contractual clauses
- Obtaining your explicit consent where required
Third-Party Websites and Embedded Content
Our websites may contain links to other websites which are not maintained by us. This privacy policy only applies to our websites. When visiting these third party websites, you should read their privacy policies.
Embedded content from other websites (videos, images, social media) may collect data about you and use cookies as if you visited those sites directly.
Data Retention
Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.
Specific Retention Periods:
- User Accounts: While account is active and 2 years after closure
- Comments: Retained indefinitely for content integrity
- Contact Inquiries: 3 years for customer service purposes
- Analytics Data: 2 years in aggregated form
- Marketing Data: Until consent is withdrawn or 5 years, whichever is earlier
- Legal Documents: As required by applicable law
Your Rights Under PDPA
Access and Correction Rights:
You may request access or make corrections to your personal data held by us. We may charge a reasonable fee for processing complex access requests.
You may withdraw consent at any time
Request your data in a portable format
Limit how we process your data
Object to certain types of processing
Exercising Your Rights:
We may take a reasonable period of at least 7 business days after receiving your request to process and update changes. Complex requests may take longer.
Important Note: In some cases, not providing personal data, or withdrawing consent, may adversely affect our ability to continue providing services to you.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
Data in transit and at rest
Authentication systems
Security assessments
Data protection training
Breach procedures
Data Breach Notification
Should we be aware that your data has been compromised and is, or likely to result in significant harm to you, we will notify you and advise on the possible steps to protect yourself.
Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.
Updates to This Privacy Policy
We may amend this policy from time to time to ensure consistency with developments in how we use your personal data or changes to applicable laws.
We will:
- Post updated policies on our website
- Notify users of material changes via email or website notice
- Maintain previous versions for reference
Contact Us
For any questions about this privacy policy, your personal data, or to exercise your rights:
General Inquiries
Email: teamsupport@t2960.com.sg
Phone: +(65) 6267 1300
Address: 21 Tuas West Ave, Singapore 638435
Document Information: This privacy policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and reflects industry best practices as adopted by leading Singapore organizations.
